Academic Management – Managing Customer Service (327 GBP)

In the Managing Customer Service course you will gain practical ideas and theoretical grounding in customer service. This online course, will show you the different aspects of customer service, examine customer expectations, and explore how you can improve the customer journey in your organisation or department. This course is ideal if you are in a management position in a Language Teaching Organisation.

The course requires a minimum English language level of C1. The course can be taken by managers working in a language school context in any department e.g. DOS, Marketing Manager, Head of Reception or School Director.

IH PD credits: 30

Duration: 6 weeks

Start Dates: June

Who is the course for: Open to non-teachers